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    Jan 22, 2013 |Column| Chicago Tribune
  1. Problem Solver: With unemployment payments set to stop, confusion starts

    It's been more than a year since Larren Davis had a job.
    It's been more than a year since Larren Davis had a job. In November 2011, he was let go as a doorman at a Gold Coast high-rise. He has struggled to find work ever since. "I've gone on a lot of interviews," Davis said. "But I never get the job. No...

    Tags: Insurance, Career and Workplace, Unemployment Benefits, Unemployment

  2. Dec 30, 2012 |Column| Chicago Tribune
  3. Problem Solver: Award-winning garden ticketed for 'weeds'

    On the wall outside her front door, Kathy Cummings proudly displays the plaque she received in 2004 for her natural garden. Accompanied by a picture of her front yard, the plaque, presented by the city of Chicago, congratulates Cummings for winning...

    Tags: Crime, Law and Justice, Justice System, West Town, Plant Openings, Court Administration

  4. Dec 4, 2012 |Column| Chicago Tribune
  5. Problem Solver: Superstorm Sandy fallout continues for marathoner

    For Jennifer Cole, running 26.2 miles in the nation's capital wasn't the toughest part of the Marine Corps Marathon.
    For Jennifer Cole, running 26.2 miles in the nation's capital wasn't the toughest part of the Marine Corps Marathon. Getting home was. The race was run Sunday, Oct. 28 — one day before Hurricane Sandy became a superstorm and unleashed a...

    Tags: Consumers, American Airlines, Inc., Rentals, Air Transportation Industry, Air Transportation Delays

  6. Jan 15, 2013 |Column| Chicago Tribune
  7. Problem Solver: Son loses patience waiting for mom's medical records

    Adam Jacobs doesn't know all the details about the events that led to his mother's death Sept. 10, but he'd sure like to find out.
    Adam Jacobs doesn't know all the details about the events that led to his mother's death Sept. 10, but he'd sure like to find out. So, shortly after Charmaine Jacobs passed away from sepsis, the younger Jacobs began searching for answers. The 63-year-...

    Tags: Medical Specialization, Sepsis, Nursing Homes, Nursing, Long Term Care

  8. Jan 31, 2013 |Column| Chicago Tribune
  9. Problem Solver: ADT security system is canceled; customer alarmed

    It wasn't by choice that Mary Lou Novak called ADT Security Services on Jan. 13 and asked to cancel her home security system.
    It wasn't by choice that Mary Lou Novak called ADT Security Services on Jan. 13 and asked to cancel her home security system. The Plainfield resident had been an ADT customer for almost 13 years and had always liked the service, but money was tight....

    Tags: Consumers, Human Interest

  10. Jan 27, 2013 |Column| Chicago Tribune
  11. Problem Solver: Passenger kicked off plane after carry-on argument

    Barbara Brotine bought her small Samsonite suitcase in December for flights like the one she took on JetBlue last Sunday.
    Barbara Brotine bought her small Samsonite suitcase in December for flights like the one she took on JetBlue last Sunday. The bag is big enough to hold a laptop and a change of clothes and small enough to fit under an airplane seat, allowing her to skip...

    Tags: Transportation, Delta Air Lines, Travel, Air Transportation, JetBlue Airways

  12. Feb 3, 2013 |Column| Chicago Tribune
  13. Problem Solver: Water keeps flowing after owner asks that it stop

    When Darnell James bought the house at 12053 S. Michigan Ave. out of foreclosure, he thought he was doing something good for the community.
    When Darnell James bought the house at 12053 S. Michigan Ave. out of foreclosure, he thought he was doing something good for the community. "My goal was to take some of these properties that banks are foreclosing on and give people some decent housing...

    Tags: Foreclosures, Trials, Consumers, Rental Service, Rentals

  14. Jan 29, 2013 |Column| Chicago Tribune
  15. Problem Solver: Updates on ambulance check, doorman and yard battle

    Jane Love can finally put her ambulance ride on July 9, 2011, behind her.
    Jane Love can finally put her ambulance ride on July 9, 2011, behind her. Earlier this month, the Arlington Heights resident received a check from the city of Chicago for $868.50 — reimbursing her after a billing glitch similar to those...

    Tags: Rahm Emanuel, Human Interest, Insurance, Richard M. Daley, Chicago Mayor

  16. Feb 12, 2013 |Column| Chicago Tribune
  17. Problem Solver: Double student loan payment puts dad in financial hole

    Anyone with a kid in college knows tuition isn't cheap.
    Anyone with a kid in college knows tuition isn't cheap. Even at in-state public schools. So when Karl Drewno's daughter, Margaret, was accepted to postgraduate veterinary school at the University of Illinois, he knew he could not pay for everything...

    Tags: Lakes and Ponds, Banking

  18. Jan 17, 2013 |Column| Chicago Tribune
  19. Problem Solver: Family shuts off gas, utility turns it back on

    It wasn't by choice that Jennifer DeGraff moved out of her house in Crystal Lake last May.
    It wasn't by choice that Jennifer DeGraff moved out of her house in Crystal Lake last May. A series of misfortunes, layoffs and a sour job market left DeGraff and her family teetering on the brink of financial ruin. Seeking a clean slate, the family...

    Tags: Financial and Business Services, Bankruptcy, Economy, Business and Finance, Labor Markets, Financially Distressed Companies

  20. Dec 11, 2012 |Column| Chicago Tribune
  21. Problem Solver: ComEd meter wires are crossed, customer is frazzled

    David Wilhelm and his wife moved into their Rogers Park neighborhood condo in June 2011, and by January their monthly electric bill seemed out of whack.
    David Wilhelm and his wife moved into their Rogers Park neighborhood condo in June 2011, and by January their monthly electric bill seemed out of whack. How, they wondered, could they be using more electricity in winter than during the summer? After...

    Tags: Rogers Park

  22. Feb 14, 2013 |Column| Chicago Tribune
  23. Problem Solver: Mortgage company leaves homeowner in $2,909 escrow hole

    It wasn't until last fall that Glen Eirich noticed the negative balance in his escrow account.
    It wasn't until last fall that Glen Eirich noticed the negative balance in his escrow account. The Palatine resident had, by chance, looked at his payment history for the mortgage on his summer home near Castle Rock Lake, not far from the Wisconsin...

    Tags: Consumers, Mortgages

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Jon Yates Photos
Jon Yates (The Problem Solver) and lunch guests at the...
(October 21, 2011)
Jon Yates (The Problem Solver) and lunch guests at the Tribune Tower.
Mark Edwards, a head clerk at Dominick's, was suspended...
(August 21, 2011)
Jon Yates, What's Your Problem. Mark Edwards