Jon Yates

Jean Nieth worked 32 years at Wilson Sporting Goods, much of that time making golf clubs at the company's River Grove plant. When she retired in 1973 at age 59, she was given a pension and health insurance benefits. It wasn't until more than three...

Chris Lewandowski wasn't sure he wanted to live in student housing next school year, so the Northern Illinois University freshman did some due diligence. In December, the Naperville native called the school's housing department in DeKalb, he said. His...

The Las Vegas trip was to be a celebration for Lorraine Lierman's niece, who was turning 40, but the festivities never got off the ground. Amid driving rains that flooded the Chicago area, American Airlines canceled the April 18 flight. Lierman was told...

As the Allegiant airline employee pushed Valerie Roberts down the ramp to her airplane at the Clearwater, Fla., airport May 3, she reminded the man to take good care of her property. "I said to him: 'Now remember, this is my wheelchair,'" she said. "He...

It's been more than a year since Larren Davis had a job. In November 2011, he was let go as a doorman at a Gold Coast high-rise. He has struggled to find work ever since. "I've gone on a lot of interviews," Davis said. "But I never get the job. No...

For Jennifer Cole, running 26.2 miles in the nation's capital wasn't the toughest part of the Marine Corps Marathon. Getting home was. The race was run Sunday, Oct. 28 — one day before Hurricane Sandy became a superstorm and unleashed a...

At 91-years-old, Florence Sobolewski has no need for a cellphone. Because of cataracts, she is nearly legally blind and lives in an assisted living facility. That didn't stop her former caretaker from opening a T-Mobile account in her name,...

It's been more than a year since Jeff Landreth switched from AT&T to Comcast for phone, Internet and TV service. His two-year contract had just ended, making him a free agent on the telecommunications market. "I got tired of all the nonsense with (AT&...

For years, Harriet Hausman deposited checks into her bank account by mail. With each deposit, the 89-year-old River Forest resident included a bank slip and endorsed the check with her signature and the words "for deposit only." The process had...

It's been more than two years since Elizabeth Guinea sold a percussion bell set through Amazon.com. The Frankfort native apparently will not receive her money, and is out the set as well. The botched transaction started in August 2010, when Guinea...

Someone wrote a series of bogus parking tickets to Mark Geinosky, but it was not Chicago police officers Paul Roque or Horst Hegewald, the Chicago Police Board has ruled. In a 25-page decision posted Tuesday afternoon, the board found the officers not...

Barbara Brotine bought her small Samsonite suitcase in December for flights like the one she took on JetBlue last Sunday. The bag is big enough to hold a laptop and a change of clothes and small enough to fit under an airplane seat, allowing her to skip...