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The two dominant air carriers out of Chicago's O'Hare International Airport, United Airlines and American Airlines, scored poorly in yet another satisfaction survey, this time by J.D. Power & Associates. And Southwest Airlines, the primary carrier out...
Airlines continue to reap handsome payoffs from the extra fees they charge for checked bags and other travel-related services. Sixteen U.S. passenger airlines collected $841 million in baggage fees and $610 million for reservation cancellation and change...
Fliers are vastly more satisfied with their airline experience, and Alaska and JetBlue are tops at making customers happy, a new study released on Wednesday (today) shows. The results are the best for the airlines since 2006, according to the 2013 North...
Tags: U.S. Airways, Media Industry
Tribune reporterPassenger satisfaction on airlines has risen to its highest level since 2006, before baggage fees became widespread, according to the J.D. Power & Associates 2013 North America Airline Satisfaction Study released Wednesday. O'Hare's main airlines,...
Tribune reporterAvid travelers know that all frequent-flier miles are not created equal. Award miles or points on some airlines, including United Airlines, are a more valuable currency because you can use them more often for free flights. A survey released Thursday...
Southwest Airlines will start daily flights to Richmond and Norfolk on Nov. 3. The Dallas-based airline says it will have one nonstop flight between Orlando, Fla., and Richmond International Airport, taking over a route now flown by AirTran Airways....
Southwest Airlines was fined $150,000 Wednesday for failing to respond to consumer complaints in a timely fashion, the Department of Transportation announced. Federal enforcement officers found that the Dallas-based airline did not answer "a large...
The future of BWI Marshall Airport can be seen in the new sweeping terminal roofline that hints of something big, the panorama of glass that gives street-side passengers a view of arriving jets and a cavernous security checkpoint with nine stations and...
Southwest Airlines said Thursday a key goal in coming months will be making the most of its network — including the routes it inherited when it bought Orlando-based AirTran Airways two years ago. Dallas-based Southwest, which also reported its...
Airport security agents made a macabre discovery Wednesday after they examined the contents of a broken pot in a carry-on bag: shards of a possible human skull and teeth. They may have been good luck charms unwittingly purchased in Cuba. The bones...
Higher airfares and lower fuel prices combined to give Southwest Airlines $59 million in first-quarter net profits, or 8 cents a share, beating Wall Street's predictions. The Dallas-based airline's earnings fell 40 percent from $98 million, or 13...
Southwest offers flights to four new cities from BWI Southwest Airlines is now operating flights from Baltimore to four new cities as it continues its integration of subsidiary AirTran Airways. As of April 14, passengers can book flights on the...
May 16, 2013 |Story| Chicago Tribune
May 15, 2013 |Story| South Florida Sun-Sentinel
May 15, 2013 |Story| Los Angeles Times
May 15, 2013 |Story| Chicago Tribune
May 9, 2013 |Story| Chicago Tribune
May 8, 2013 |Story| AP Broadcast
May 1, 2013 |Story| Baltimore Sun
Apr 30, 2013 |Story| Baltimore Sun
Apr 25, 2013 |Story| Orlando Sentinel
Apr 24, 2013 |Story| South Florida Sun-Sentinel
Apr 25, 2013 |Story| Baltimore Sun
Apr 17, 2013 |Story| Baltimore Sun
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