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Consumer File - Orlando SentinelUnited/Continental Airlines joined American Airlines in contesting†a survey on customer service during Hurrican Irene: United responded to more than 200 Irene-related inquiries on Twitter alone, *including* the six actionable ones that STELLAService...
Consumer File - Orlando SentinelFrom a recent study…… Average call hold times of ten largest airlines during Hurricane Irene (hours:minutes:seconds) 1.†††††††† U.S. Airways 0:02:38 2.†††††††† Southwest Airlines: 0:08:10 3.†††††††† Continental: 0:08:15 4.†††††††† United†...
Above downtown Chicago, on the 28th floor of Willis Tower, United Airlines employees stare at double-paneled computer monitors and communicate with the world without speaking. Members of the social media team at United are sometimes dealing one-on-one...
A Texas woman who claims she was injured by spilled coffee on a Continental Airlines flight is suing for $170,550. The suit by Lourdes Cervantes asks a U.S. District Court in Houston for a jury trial to seek damages against United Continental Holdings...
ReutersBRUSELAS, 23 mayo (Reuters) - Las aerol√≠neas Lufthansa , United Airlines, Continental y Air Canada obtuvieron el jueves la aprobaci√≥n de reguladores antimonopolios de la Uni√≥n Europea para realizar una alianza transatl√°ntica, luego de haber acordado...
This post has been corrected. See the note at the bottom for details. For a carrier whose parent company is still in bankruptcy, American Airlines doesn’t show signs of retrenching. The airline announced plans Wednesday to expand to eight new...
KARLOVY VARY, Czech Republic — We had been collecting frequent-flier points for years. My husband, Keith, and I thought that, yes, of course, we would use them. We would fly around the world. Business class. Maybe next year. Queen Latifah shoved...
AS HE pursued his doomed merger with United Airlines earlier this year, US Airways chief executive Rakesh Gangwal said "there is no Plan B" if regulators were to block the deal. Thank goodness, then, for Plan C: Using the terrorist attacks in New York...
Nine people have filed to run for four open seats on the seven-member Wheaton Warrenville Community Unit School District 200 board. One of the four incumbent trustees, Andy Johnson, a former president of the board who had served on the board since 1997,...
Despite its enduring quirks, Key West is light-years removed from the escapist island that awaited a failed country songwriter who pulled into town a penniless nobody in the 1970s. That was Jimmy Buffett, of course, whose Key West-inspired 1977 hit...
I have to sleep sometime, and when I do I miss something. The auto industry is always throwing curve balls at me, and I spend a lot of time keeping them all in the air as I try to be a one-stop car reporter. First, let's talk about the Presidential...
CNNHEMPSTEAD, New York -- While President Barack Obama and Republican challenger Mitt Romney were ostensibly responding to questions from uncommitted voters at a town hall-style debate on Tuesday, they found plenty of opportunities to attack each other...
Aug 31, 2011 | Orlando Sentinel
Aug 30, 2011 | Orlando Sentinel
Jun 9, 2013 |Story| Chicago Tribune
May 31, 2013 |Story| Los Angeles Times
May 23, 2013 |Story| Reuters
Apr 10, 2013 |Story| Los Angeles Times
Mar 3, 2013 |Story| Los Angeles Times
Sep 30, 2001 |Column| Baltimore Sun
Jan 7, 2013 |Story| Chicago Tribune
Jun 30, 2012 |Story| Orlando Sentinel
Oct 24, 2012 |Story| WTXX-LTV
Oct 17, 2012 |Story| KTLA-LTV
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