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    Jan 31, 2013 |Column| Chicago Tribune

  1. Problem Solver: ADT security system is canceled; customer alarmed

    It wasn't by choice that Mary Lou Novak called ADT Security Services on Jan. 13 and asked to cancel her home security system.
    It wasn't by choice that Mary Lou Novak called ADT Security Services on Jan. 13 and asked to cancel her home security system. The Plainfield resident had been an ADT customer for almost 13 years and had always liked the service, but money was tight....

    Tags: Human Interest, Consumers

    2. Dec 16, 2012 |Column| Chicago Tribune

  2. Problem Solver: Gary schools payment hits sour note

    Kids can be hard on their band instruments. School districts can be even harder on the people who repair the instruments.
    Kids can be hard on their band instruments. School districts can be even harder on the people who repair the instruments. Since summer 2010, Sue Williams has fixed musical instruments broken by students in the Gary Community School Corp. —...

    Tags: Economy, Business and Finance, Music, Finance, Entertainment

    3. Feb 7, 2013 |Column| Chicago Tribune

  3. Problem Solver: Broken china shatters shipping experience

    It was during a visit to his mother's home in New Mexico last summer that Timothy Reddinger found his grandmother's set of fine china.
    It was during a visit to his mother's home in New Mexico last summer that Timothy Reddinger found his grandmother's set of fine china. His mother was downsizing and offered to give him the extravagant dinnerware. Reddinger was thrilled. The century-...

    Tags: China, Shipping Service

    4. Feb 5, 2013 |Column| Chicago Tribune

  4. Problem Solver: 1 infraction, 2 tickets, 2 rulings

    It was late in the evening of Nov. 30 when Michael Plantz realized his license plates were set to expire the next morning.
    It was late in the evening of Nov. 30 when Michael Plantz realized his license plates were set to expire the next morning. Hoping to ward off a ticket, the Edgewater neighborhood resident logged on to the Illinois secretary of state website and...

    Tags: Crime, Law and Justice, Punishment, Edgewater, Fines, Judges

    5. Jan 24, 2013 |Column| Chicago Tribune

  5. Problem Solver: Dinosaur misses Christmas

    Christmas has finally arrived for 12-year-old Lauren Villano, or at least the dinosaur skeleton portion of the holiday.
    Christmas has finally arrived for 12-year-old Lauren Villano, or at least the dinosaur skeleton portion of the holiday. The Berwyn girl can thank her grandfather's persistence for the prehistoric gift. Brian Sternberg said that when he ordered the 3-...

    Tags: Holidays, Cyber Monday, Consumers, Religious Festivals

    6. Jan 20, 2013 |Column| Chicago Tribune

  6. Problem Solver: Motorists get tickets while feeding meter

    As is often the case in life, timing is everything.
    As is often the case in life, timing is everything. For Anthony Latronica, it was also expensive. On Nov. 3, the West Town resident parked his car on North Avenue near Wells Street and walked to the nearest parking meter to pay. His wife put her...

    Tags: West Town, Vehicles, Credit and Debt, Services and Shopping

    7. Jan 10, 2013 |Column| Chicago Tribune

  7. Problem Solver: Ambulance ride ends in billing headache

    When she called for an ambulance July 9, 2011, Jane Love feared she was having a heart attack.
    When she called for an ambulance July 9, 2011, Jane Love feared she was having a heart attack. A city of Chicago emergency crew responded immediately and transported her to Northwestern Memorial Hospital. The care, Love said, was amazing. The city...

    Tags: Insurance

    8. Dec 18, 2012 |Column| Chicago Tribune

  8. Problem Solver: Emotional weight lifted after disputed hospital billing

    Through diet and exercise, Patrick Antos shed 160 pounds in 2007.
    Through diet and exercise, Patrick Antos shed 160 pounds in 2007. And the Hawthorn Woods resident has kept it off. The new, leaner Antos is literally half the weight he once was. At his heaviest, he tipped the scales at 360 pounds. Now he's a svelte...

    Tags: Medical Procedures and Tests, Insurance, Physical Fitness and Exercise, Obesity, Hospitals and Clinics

    9. Jan 6, 2013 |Column| Chicago Tribune

  9. Problem Solver: Heating aid hits snag over name switch

    Despite Chicago's unseasonably warm winter, Danuta Lenckos knows cold days lie ahead.
    Despite Chicago's unseasonably warm winter, Danuta Lenckos knows cold days lie ahead. And colder days mean higher heating bills. In December, the 89-year-old Hegewisch neighborhood resident went to her local community center and applied for assistance...

    Tags: Hegewisch, Recreational and Sporting Goods Industry

    10. Dec 13, 2012 |Column| Chicago Tribune

  10. Problem Solver: Scam drains Lowe's customer's gift card

    When he purchased the Lowe's gift card in March 2011, Jesse Houk thought it was an incredible deal.
    When he purchased the Lowe's gift card in March 2011, Jesse Houk thought it was an incredible deal. The home improvement chain had a special in which it would add 10 percent to any card purchased — roughly the equivalent of sales tax. It...

    Tags: Craigslist, Inc., Home Improvement, Washington, DC

    11. Jan 1, 2013 |Column| Chicago Tribune

  11. Problem Solver: Readers resolve to be nice

    Every year at about this time, I get on my What's Your Problem? soapbox and deliver a batch of consumer resolutions.
    Every year at about this time, I get on my What's Your Problem? soapbox and deliver a batch of consumer resolutions. To keep this annual tradition from becoming, ahem, stale, I asked friends of the Problem Solver's Facebook page to help out this year....

    Tags: Media Industry, Social Media, Consumers

    12. Dec 27, 2012 |Column| Chicago Tribune

  12. Problem Solver: The checks have landed

    The Bears' season might have fizzled toward the end, but it finally paid off for fan Chuck Lesnik.
    The Bears' season might have fizzled toward the end, but it finally paid off for fan Chuck Lesnik. The season ticket holder from Naperville, featured in the Dec. 2 column, sold his two seats to the Nov. 25 game against Minnesota for $325 apiece...

    Tags: Air Transportation Industry, Hurricane Sandy (2012), Air Transportation Delays, American Airlines, Inc., Sports

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Jon Yates Photos
Jon Yates (The Problem Solver) and lunch guests at the...
(October 21, 2011)
Jon Yates (The Problem Solver) and lunch guests at the Tribune Tower.
Mark Edwards, a head clerk at Dominick's, was suspended...
(August 21, 2011)
Jon Yates, What's Your Problem. Mark Edwards